Support - Frequently Asked Questions

General Questions

How long has Coby been in business?

Can I purchase directly from Coby Electronics?

Where can I purchase Coby products?

Can I register my product online?

Where can I find warranty information on my product?

Can I get a part replaced on my Coby product?

How do I get technical assistance with my product?

I lost my manual, where can I get a new copy?

I lost my remote! How can I purchase accessories or parts for my Coby unit?

The rechargeable battery is not holding a full charge.

DVD Players

Why is my picture colorless and rolling? What is NTSC/PAL?

Why does my picture fade from dark to light?

Why am I still getting my TV picture, instead of the DVD movie?

Why can I hear the DVD but my screen is blank or black?

Why do I get background noise but not the dialogue?

How do I connect my DVD player to my TV? VCR? Cable Box or Satellite Dish?

What discs can my unit play?

What does bad disc, error, wrong discs or wrong region mean?

Why am I only getting partial sound from my 5.1 Channel speakers?

Can I transmit the sound from my TV/VCR/Camcorder/Video Game through the DVD 5.1 Channel Speakers?

Why will my remote not turn the DVD ON/OFF?

What is the code to program my Universal remote with my Coby DVD player?

CD Players

Why does my player display "no disc" or "error"?

Why does my player display "open" or "hold"?

What is the rechargeable battery function?

Can I play MP3 discs in my player?

MP3 Players

What is an MP3?

How can I play an MP3?

What is an MP3 Player?

Where Can I Get MP3/WMA files?

Downloading MP3/WMA Files

What is Encryption?

Creating MP3/WMA Files

How Do I Rip My Music CDs Using Windows Media Player 10?

How Do I Transfer MP3/WMA Music Files to my MP3 Player?

How Do I Play Music Purchased Online on my MP3 Player?

Common Errors Associated with DRM-Encrypted Music Files

Why is my MP3 player not recognizing the files I have transferred to it?

Why is my MP3 player skipping a file?

Why is my MP3 player displaying the error message "NO AUTHORITY"?

How do I transfer and play iTunes files on my MP3 Player?

How do I remove music files or videos from my MP3 player?

What File Formats of Ebooks do the MP977 and MP957 read?

How Do I Transfer Ebooks From My PC To the MPC977 and MPC957?

How Do I Delete Ebooks From My MP977 and MP957?

Televisions

Why didn't the TV come an AC adapter?

How do I get better reception on my 5" TV?

Why does the Television shut off?

What is the universal code for my Television?

Why do I get only static on my Television?

Why does my Television show "No Data"?

Why can't I change the "Time Zone" on my Television?

Why does the Television show the wrong channel identification?

Why does the remote works intermittent?

What can I do to improve the picture quality on the Television?

I need the code to program my Universal remote control.

How do I attached the stand or prepare TV for wall mounting?

Digital Photo Frames

Problems running VividShare software

Internet Tablets

What is the number for technical support?

I have audio but not video when trying to watch YouTube videos or other videos on the player.

How long should I charge my battery?

How do I change the language back to my original setting?

My unit is frozen and does not respond.

I cannot connect to WIFI.

Screen is frozen.

I am receiving and error message when trying to donwload from AppsLib and being forced out.

I Get The Error Message "Unable to Open Connection to Server".

I am receiving error message "AppsLib, server error, please check your connection."

Why doesn't my Kyros touchscreen respond properly when using my finger tips?

How do I unlock the screen?

Where can I locate drivers for my device?

I downloaded a game for AppsLIb but I am unable to play on the Kyros

How do I install the firmware update on my Coby MID7015?

How Do I Change Background or Wall Paper On My Tablet?

How do I set the time and date on my Kyros?

Do I have the most updated version of AppsLib?

How do I gain access to my tablet if I forgot the unlock pattern code?

How do I find my MAC address, so I can connect to my wireless network?

How do I find numbers and symbols on the Touch Screen keyboard?

How can I import my personal books into Aldiko?

How do I switch between Apps?

How do I remove widgets from my Main Screen?

Can I upgrade my unit to Android versions 2.2, 2.3 or 3.0?

How do I delete a book?

How do I install GetJar App Marketplace?

GETJAR will install on my MID7015, but I cannot download the applications.